MHC Mining Services Pty Ltd (“MHC”, “we”, “us” or “our”) respects your privacy. This policy explains how we handle personal information when you visit our website, contact our team or enquire about our services.
MHC provides contract crushing, materials processing, recycling and plant hire services for quarry operators, civil contractors and councils.
This policy covers personal information handled through our website and general business enquiries. Separate privacy information may be provided for recruitment, employment or site-specific requirements.
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When you contact us, we may collect:
Your name and business contact details.
Your company name and role.
Your email address and telephone number.
Project location, service requirements and enquiry details.
Information included in messages, documents or photographs you send us.
Please provide only the personal information needed for your enquiry. Avoid including sensitive information or another person’s details unless necessary and you are authorised to share them.
Depending on the website services enabled, technical information may include your IP address, browser and device information, pages visited and the time of your visit.
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We generally collect information directly from you when you:
Submit an enquiry through our website.
Contact us by email or telephone.
Request a quotation or discuss project requirements.
Provide information during an ongoing business relationship.
We may also receive relevant business contact information from an authorised colleague or project representative.
You can make a general enquiry without identifying yourself where practical. However, we may need your contact and project details to prepare a quotation or respond to a specific request.
We use personal information to:
Respond to enquiries and communicate with you.
Understand project requirements and prepare quotations.
Arrange and deliver agreed services.
Maintain relevant business records.
Manage the security and operation of our website.
Meet applicable legal obligations.
[Confirm: whether MHC sends marketing emails or newsletters. If so, add the purposes, consent arrangements and unsubscribe options.]
Where necessary for the purposes described above, we may share relevant information with:
Personnel responsible for handling your enquiry or project.
Service providers supporting our website, email and business systems.
Contractors or project partners involved in delivering agreed services.
Professional advisers, such as accountants, insurers or legal advisers.
Authorities where disclosure is required or permitted by law.
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Some website, email or cloud services may involve personal information being handled outside Australia.
[Confirm: whether overseas disclosure occurs, which providers receive the information, and the relevant countries. Replace this note with the confirmed arrangements.]
[Confirm before publication: whether the website uses cookies, analytics, embedded video, maps or other third-party services. Identify the services, information collected, purposes and available privacy controls.]
Where cookies are used, you can manage them through your browser settings. Blocking some cookies may affect website functionality.
Links to external websites are provided for convenience. Those websites have their own privacy policies, which you should review before providing personal information.
We take reasonable steps to protect the personal information we hold from misuse, loss and unauthorised access, modification or disclosure.
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No method of electronic storage or transmission is completely secure.
We retain personal information for as long as reasonably needed for the purposes for which it was collected, including applicable record-keeping requirements. When it is no longer needed, we take appropriate steps to securely delete or de-identify it.
[Confirm: MHC’s retention practices for enquiries, project records and backups.]
You can contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
To help us process your request:
Contact us using the details below.
Describe the information you would like to access or correct.
Provide enough information for us to verify your identity securely.
We will review your request and explain any applicable limitations or reasons why we cannot fulfil it.
If you have a concern about how we have handled your personal information, please contact us first.
Include a brief description of the issue and how you would like us to respond. We will review the matter, seek any further information needed and let you know the outcome.
[Confirm: the person responsible for complaints and the expected response timeframe.]
If the matter remains unresolved, you can seek information from the Office of the Australian Information Commissioner, including whether it can consider your complaint.
We may update this policy to reflect changes to our website, services or information-handling practices. The latest version will be available on this page, with the date of the most recent update shown above.
For privacy enquiries, access requests or complaints, please contact:
MHC Mining Services Pty Ltd
You can also visit our Contact page.
